Technical Support Channels
A 1–Hour Response Time Guarantee
All your assistance requests will be dealt with in no more than 1 hour after the support ticket or e–mail was submitted. If your issue calls for further assistance from an administrator, we’ll direct the trouble ticket or the e–mail to the person on duty, without delay and will leave a comment to let you know that more time will be required for finding the optimal solution. And if you take advantage of our Managed Services package, any of the server administration tasks included there will be executed whenever you prefer.
A Top–Notch Customer Support Service
- We’ll be at your disposal 24–7–365 to respond to any enquiries that you may have related to our Site Control Panel and any of the applications that we have pre–installed for you on the dedicated server. If you also require support handling server administration tasks, take a glance at our Managed Services package, which includes backup hard disk drive space, weekly OS updates, server monitoring and restarting services, as well as problem troubleshooting and software installation services.
An Intuitive Help Section
Every dedicated web hosting plan includes our free Site Control Panel, which sports a detailed knowledge base and a set of step–by–step video tutorials. Whenever you require assistance with the Site Control Panel, just hit the Help or Videos buttons in the top right corner.