Discover just what exactly phone support entails within the web hosting world.
In the event that you've ever had a cloud web hosting account before or you have dealt with any other type of online service, you probably know from your own experience that for many things it is better to consult with a live person on the phone instead of exchange support tickets or emails. In order to find out more about a particular service before you order it or in case something small-scale has to be made, for example, it is really far easier and faster to do it in real time. When you have the option to seek the advice of representatives by phone, it's also very likely that you are working with a real hosting supplier, not just a reseller. The level of support that you will get over the phone differs between different providers - from very general issues to expert tech support. Usually most of the suppliers will offer you pre-sales assistance and first level phone support, while more complex tech issues are resolved via e-mail and tickets.
Phone Support in Cloud Web Hosting
We know that the option to talk with a live agent is rather important, for that reason we have three support lines worldwide (Australia, USA and UK) and you're able to get in touch with us over the phone for 14 hours a day. If you consider acquiring one of our cloud web hosting plans, for instance, you will be able to give us a call and learn more about our solutions before placing your order to ensure that we do cover all system requirements for your sites. Following your order, you will be able to contact us about all of the sales or billing issues you may have, or get any general or basic tech information you need. We've tried to find the perfect balance between phone and ticket support, so for strictly technical issues you will have to use our ticketing system, that will help you track the communication as well as any new developments in the resolution of an issue.