Should you ever face a problem with your website and be incapable of rectifying it, ask the respective hosting company’s support staff to assist you to bring the site back online. A fast resolution would be the most favorable scenario, but lots of companies respond within twenty four hours and even more, all the more so if you are working with a hosting reseller. Even if your problem can be fixed swiftly, your site may not work satisfactorily or may not be available whatsoever for a prolonged stretch of time, so you may lose potential customers since it’s extremely unlikely that anyone would go back to an inoperational site. That is why, you should make sure not only that you can reach your hosting provider, but also that they can answer and assist you in a well-timed fashion. If a web app update does not proceed smoothly or you delete something by chance, for example, the website should be restored swiftly in order to avoid protracted unreachability.
One-Hour Response Guarantee in Cloud Web Hosting
In case you are using one of our cloud web hosting plans and you have a question or come across a predicament, you can contact us 24x7 by opening a ticket or by writing an e-mail and we’ll make sure that you get a reply in less than sixty minutes. If the issue can be resolved, we’ll do it before we get back to you, whereas if there’s something that you have to do on your end, we will give you all the required information – what settings to check, what workable solutions to try, and so on. Typically, you’ll receive an answer within maximum half an hour, which implies that waiting for hours and hours or even for more than 1 day to receive help is something unthinkable. Our 60-minute response time guarantee applies to any enquiry that you may have – general, billing or technical.