A live chat is a real-time method of communication between a hosting supplier's support crew and its customers. It's an efficient way to get some info about the website hosting services or have some problem resolved since you're speaking with a live representative. The advantages of using a live chat service rather than calling or opening a trouble ticket are the lower possibility of mistakes any time you exchange information like usernames or domain names, the more rapid response time because the communication is live as well as the fact that you don't have to stay on the chat constantly - you can do something else while the representative investigates the issue in question. Also, you will be able to be a part of a live chat room from any computer that is connected to the world wide web, avoiding the telephone fees that you will need to pay in case you're calling to a different country.
Live Chat Support in Cloud Web Hosting
Along with the telephone and ticket support, we provide live chat support too. You're able to get in touch with us every single day, including holidays and weekends, and we will give you more details about the cloud web hosting plans that we offer if you are not among our customers yet, or about basic and billing questions if you already have an account. Though for solely tech issues you will have to open a trouble ticket to our tech support team, as such matters will require extra time to be resolved, you may still get in touch with us through our live chat for some technical info. To give you an example, we're able to help you set up an email address in your e-mail client or troubleshoot a number of problems, saving you time and effort. Even when our telephone lines are already off for the day, you'll be able to speak with a live person.