Integrated Ticketing System
What precisely is an integrated ticketing system and what are the benefits of using one? How does it differ from other forms of customer support?
In case you have purchased a hosting package and you’ve got some queries relating to a specific function/feature, or if you have faced some predicament and you require assistance, you should be able to touch base with the respective help desk support team. All web hosting companies deploy a ticketing system regardless of whether they provide other means of contacting them along with it or not, as the fastest way to solve a problem most often is to open a ticket. This communication model makes the responses sent by both sides easy to track and enables the tech support team members to escalate the case in case, for example, a sysadmin should step in. Typically, the ticketing system is not directly connected to the hosting space and is part of the billing account, so you have to use at least 2 separate accounts to contact the customer support staff and to actually manage the hosting space. Constantly signing in and out of different accounts might be a burden, not to mention the fact that it requires lots of time for most hosting providers to answer ticket requests.
Integrated Ticketing System in Cloud Web Hosting
In contrast with what you may find with numerous other web hosting companies, the support ticket system that we use with our cloud web hosting plans is an essential part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You will not need to memorize several log-in names and passwords, as you will be able to manage your tickets and the hosting account itself in a single location. So, if you have a question or confront an issue, you can touch base with our customer service staff representatives straight away. Our ticketing system offers a smart search option. This means that even if you’ve sent numerous tickets through the years, you’ll be able to find the one that you need in an instant. Furthermore, you can read knowledge base hints on resolving commonly encountered challenges.