The client support that you'll receive from your cloud web hosting supplier is very important, regardless of whether you have pre-sales questions and you aren't a client yet, or you've got a technical issue with an existing account. Timely and correct information regarding a question or an issue can save you lots of time and efforts, not mentioning that this is usually an indicator that you are ordering from a genuine web hosting supplier and not from a reseller. If you buy a hosting account from a company that does not own its servers and it can't access them immediately, it's likely that you will wait for a couple of days so as to receive a reply to any kind of question, therefore your web sites may stay offline for ages. In contrast, a supplier that offers various ways of communication and has a tech support team available at any time will assist you to right away and help you decrease or entirely avoid any downtime and potential losses.

24/7 Customer Support in Cloud Web Hosting

We offer 24/7 customer, billing and tech support for our cloud web hosting plans. Even if you are not our customer yet and you have questions, we will assist you promptly and give you the needed info, so as to give you a choice to make the very best decision when you buy a new hosting account. We're available twenty-four seven, including weekends and holidays, and we provide numerous means of communication to get in touch with us - live chat, phone, e-mails and support tickets. For your convenience, we now have a couple of phone numbers around the world, thus you're able to call the one which is closer to you. The max response time for your email messages and the tickets is 1 hour. The standard response time is no more than 15-20 min, which means that you can forget all about waiting for several days to get assistance for any kind of task or issue, irrespective of its complexity.

24/7 Customer Support in VPS Servers

In case you rent a Virtual Private Server from us, you will be able to contact us 24/7 for any server-related issue or forany difficulties and questions regarding the pre-installed software your server is equipped with. If you haven't obtained your VPS server plan yet, you will be able to find out more information about our solutions by giving us a telephone call or through the live chat service. For more technical problems, you are able to send an email or open a ticket from your billing Control Panel and you'll receive support within less than one hour irrespective of the time of the day, even on holidays and weekends. The actual response time usually doesn't extend past 30 mins. In case you're looking for assistance for third-party software, you're able to reap the benefits of the Managed Services upgrade that you can add to each VPS plan and our admins can help you with any installation or troubleshooting issue you have experienced.