A 99.9% Server Uptime
Our cloud web hosting platform is based on a stable, enterprise–class hardware configuration and a strongly modified version of Linux. This is why, irrespective of what your site is, or how many website visitors you’ve got, or even if there is a denial–of–service assault, our servers will stay up and your web sites will stay online.
Our cloud web hosting plans packages come with a 99.9% server uptime guarantee. And no matter which datacenter you pick, our uptime guarantee remains the same.
A 99.9% Network Uptime
When you set up your own cloud hosting system, it is essential to also build your own network architecture. That is the reason why we set up a custom internal network in each one of our datacenters. Relying on top–of–the–line Juniper switches and routers, our internal network allows for stunningly fast data transmission rates and is also fully redundant.
In this way, you will enjoy a 99.9% network uptime in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter and in our AU located datacenter, irrespective of which web hosting package you have opted for.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done our best to lower all potential risks with our cloud hosting plans and while our company offers top–quality tech support, there are cases when the client is simply not pleased with what we are offering. Or he needs to switch to a more robust hosting solution, such as a VPS server or a dedicated server.
For this reason, our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not fully pleased, you will get your money back.
24/7 Technical Support
If you’ve ever had to wait for hours to get an answer, you’re probably aware of how frustrating this can be, especially if your website is at stake. This is the reason why we offer you a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our technicians will be available to you and they’ll respond to you in less than sixty minutes. And the best thing is that their average ticket response time is under twenty minutes!